Improved support for “on request” hotel & car bookings
We’ve enhanced the experience around on request hotel and car bookings to provide app users with better clarity and reduce confusion when a booking isn’t instantly confirmed. Now: Clearer status updates: you can now see more informative messages in the app, including an explanation of what “on request” means and when you can expect a […]
TRIP NAME AUTO-UPDATE AFTER TRIP MODIFICATION
To ensure trip names always reflect the most accurate itinerary, we’ve enhanced how they update after modifications. By default, trip names are auto-generated based on key itinerary details such as destination and dates. With this update: If the user has never manually edited the trip name, any changes to the trip (e.g., destination, travel dates, […]
OFFLINE FORM IMPROVEMENTS
To improve usability and accuracy when entering offline booking requests, several refinements have been made to the offline form: The Next and Back buttons on the initial data entry screen have been reordered for improved flow and consistency with user expectations. For easier access, SNCF now appears first in the list of rail subscription options […]
EMAIL NOTIFICATIONS FOR POST-SALES BOOKING MODIFICATIONS
To help approvers stay informed and maintain control over travel compliance, Goelett now sends an email notification when a rail booking is modified after approval and ticketing. Now, the original trip approver who validated the booking receives and email notification: Whether the modification is in or out of policy; Whether the change results in a […]
TRAVELLER NAME NOW DISPLAYED MORE PROMINENTLY IN APPROVAL REQUESTS’ EMAILS
To reduce confusion and improve clarity for approvers, we’ve updated the layout of travel approval request emails. Previously, the assistant’s name was displayed at the top of the message, while the traveller’s name appeared only at the bottom, making it easy to miss This enhancement improves readability and helps streamline the approval process, especially when […]
TRAVELLER RAIL PREFERENCES NOW APPLIED AUTOMATICALLY FOR TRAINLINE
User-specific rail preferences are now applied automatically during Trainline bookings. When a traveller books a rail service and has preferences saved in their Goelett profile (e.g. seat position, quiet zone), the system will attempt to apply them during booking. Successfully applied preferences are reflected in the booking confirmation for transparency. Currently, this works for PAO […]
UPDATED DISPLAY OF SNCF OFFERS
To align with new SNCF requirements, we’ve enhanced the way rail offers are presented during the booking process, ensuring travellers receive clearer and more complete information. The cart now displays full details of the selected SNCF offer, including the rail operator name and the complete offer description in text form (no images required). These updates help […]
IMPROVED SEAT MAP DISPLAY FOR FLEX FARE
We’ve adjusted the seat map to accurately reflect pricing for Flex fare bookings. Previously, free seats included in the Flex fare were incorrectly displayed as chargeable, causing confusion and support issues. The update ensures these seats are now either unmarked as chargeable or explicitly shown as €0. This change eliminates ambiguity between fare-included and extra-cost […]
UNIFIED “CARS” DEL&COL INFORMATION DISPLAY
To improve accuracy and reduce confusion for users booking cars using Delivery & Collection (DEL&COL), we’ve updated how the information is displayed in email confirmations and vouchers. What’s changed? Email confirmation: Now shows the DEL&COL information instead of the nearest rental station information. After the change the rental station is no longer displayed. Booking voucher: […]
Single click copying of trip codes in Mobile App
Travelers can now easily copy key booking identifiers – such as the Trip Code, PNR, and Trip Confirmation Number – directly from the booking summary view in the mobile app. This enhancement saves time and effort when generating a boarding card, reporting an issue via email or support form, especially for long or complex codes […]