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Goelett Blog

CSO
Articles

Behind the scenes: the excellence of our customer service

9 February 2026
When a hotel stay goes smoothly, it often feels effortless. Yet behind this apparent simplicity lies meticulous, and often invisible, work happening in the background. Goelett’s Customer Service Office (CSO) teams secure every hotel booking so travelers have… nothing to worry about. An organization designed at group level Within S4BT, hotel customer service combines global alignment with local expertise. Each ...
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ArticlesEmployees profiles

Goelett App advantages for business travellers

6 March 2024
Meet Anna Majewska, Mobile App Product Manager at Goelett, as she explains the benefits of the Goelett app for business travellers, providing insights into its main functionnalities ...
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Product News

Fostering innovation together – the User Idea Form

5 March 2024
Goelett now offers a new function that further bridges the gap between the users’ needs and the product development roadmap: the User Idea Form. This addition is ...
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Reports

Business hotel barometer 2023

5 March 2024
The inflationary trend persisted in France throughout 2023, driven by a combination of factors: the significant return of international tourists creating pressure on occupancy rates, the hosting ...
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Product News

Fostering innovation together via the User Idea Form  

1 March 2024
Havas Voyages now offers a new function that further bridges the gap between the users’ needs and the product development roadmap: the User Idea Form. This addition ...
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Employees profiles

Meet our team : Hichem Chabane, Account Manager

21 February 2024
Meet Hichem Chabane, a new member of the Account Management team of Agnieszka Piekarska. Hichem brings with him a wealth of experience in the business travel industry. ...
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ArticlesEmployees profiles

Corentin Beauquin joins the Account Management team

5 February 2024
With over ten years’ experience in business development in the corporate travel industry and expertise in the hotel sector, Corentin previously held the position of Project Manager ...
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Events

Make a Mark

2 February 2024
Let’s revisit a memorable event from December at Goelett – the charity auction. As tradition holds, colleagues gathered in December for a day of camaraderie, bidding, and ...
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New possibilities thanks to NDC content

25 January 2024
NDC (New Distribution Capability), initiated by IATA, modernises the distribution of air travel with a standard based on XML. It replaces a standard used since the 1980s ...
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ArticlesEmployees profiles

Meet our team: Agnieszka Piekarska

22 January 2024
Meet the Goelett team: our series begins with Agnieszka Piekarska, VP Account Management. Account managers play a crucial role in the success of our company and our ...
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