Currently, when users make reservations for multiple travelers, the system processes the booking under a single reservation number. This means all travelers share the same reservation, making it impossible to cancel for individual passengers (pax).
With this enhancement, each traveler will receive a separate reservation in the hotel system. This allows for an individual cancellation of bookings for each traveler and greater flexibility in managing group reservations.
The feature also supports the requirement to send MCTO data separately for each traveler on the CDS side, ensuring streamlined processes and accurate reporting.
Important Note:
Due to the significant impact this feature has on the booking process, we recommend testing it initially with a limited number of clients to ensure smooth implementation and to identify any potential issues early.
