Latest updates in Goelett

This new feature expands ticket voiding and refund options for Amadeus bookings, providing travellers with greater flexibility and control over their travel arrangements. Now, even after an airline ticket has been issued, travellers have the option to cancel it within a specified time limit, ensuring that they don’t lose money due to unforeseen changes. 

This new feature enables TMC agents to configure per-provider ticket voiding/refund options, allowing them to tailor the policy to align with their specific needs. The default time limit for ticket voiding is until the end of the issuance day, providing ample time for travellers to make informed decisions.

Through the improved ticket voiding functionality, travellers can simply click the “Cancel” button in the cart for their Amadeus bookings before the specified time limit. Upon confirmation, the ticket will be voided, and the PNR will be moved to the “void” queue for further processing.

In cases where ticket voiding is not possible due to exceeding the time limit, the OTC (online ticket cancellation) process will be initiated instead. Travellers will be notified about this and guided through the OTC process, ensuring that they can still cancel their ticket and seek reimbursement.

We are expanding the possibilities of our travel search functionality, enabling users to compare and choose between rail and air options simultaneously. This enhancement extends beyond the current PAO/GDS combination, now incorporating Trainline as a viable rail provider.

With this update, users can seamlessly explore rail and air options within a single search, gaining valuable insights into the most suitable transportation choice for their travel needs. The search logic remains consistent, ensuring a user-friendly experience akin to the PAO/GDS combination.

The new Company Trips View is a dedicated view that provides Arrangers, Travel Agents, and Administrators with a central location to manage and track all company trips. This enhanced view offers a comprehensive overview of all booked trips, enabling users to easily search and filter trips based on various criteria, including:
– company/business unit,
– traveller name,
– PNR,
– trip code,
– confirmation number.

We added a new property, Priority, to custom messages in the configuration tool. This feature is currently available only for Information messages with no impact on the Policy form. Messages will be displayed in descending order of Priority, mirroring the order that will be displayed on the dashboard. This enhancement allows to prioritize custom messages based on their importance, ensuring that critical information is displayed prominently.

From now on we will display additional explanations regarding more complex rules in the Travel Policy and how they are applied in the booking flow. To access these explanations, simply hover over the ‘i’ icon next to the rule. A short description will appear, providing valuable context and guidance on how to interpret and apply the rule correctly.

We have enhanced the Approval workflow to allow Travellers to select Approvers from their (Traveller’s) business unit when using the “Approver by Permission” option. Previously, administrators could only select a specific business unit or leave the field blank, which meant Approver could be selected from the entire company. Now, a new checkbox titled “Traveller’s Business Unit” has been added below the business unit field. When checked, the business unit field will be cleared and disabled, automatically selecting approvers from the Traveller’s business unit. This feature is also available for the “Approver by Job Position” option.

We have enhanced the approval policy to provide the option of requiring a mandatory approver for guest bookings. When this feature is enabled, the “Nominated Approver” field becomes mandatory for guest arrangements, ensuring that all guest bookings receive appropriate oversight.

This update empowers clients to enforce stricter approval protocols for guest travel, safeguarding company interests and ensuring compliance with internal policies.