Latest updates in Goelett

To improve usability and accuracy when entering offline booking requests, several refinements have been made to the offline form:

• The Next and Back buttons on the initial data entry screen have been reordered for improved flow and consistency with user expectations.
• For easier access, SNCF now appears first in the list of rail subscription options (previously sorted alphabetically). This reflects common traveller preferences.
• Label French translation update: The label “SNCF Discount Cards” is now correctly translated to “SNCF Carte de Réduction”.

To help approvers stay informed and maintain control over travel compliance, Goelett now sends an email notification when a rail booking is modified after approval and ticketing. Now, the original trip approver who validated the booking receives and email notification:

• Whether the modification is in or out of policy;
• Whether the change results in a price increase.

To reduce confusion and improve clarity for approvers, we’ve updated the layout of travel approval request emails. Previously, the assistant’s name was displayed at the top of the message, while the traveller’s name appeared only at the bottom, making it easy to miss
This enhancement improves readability and helps streamline the approval process, especially when assistants manage bookings on behalf of others.

Now:

User-specific rail preferences are now applied automatically during Trainline bookings. When a traveller books a rail service and has preferences saved in their Goelett profile (e.g. seat position, quiet zone), the system will attempt to apply them during booking. Successfully applied preferences are reflected in the booking confirmation for transparency. Currently, this works for PAO and Trainline rail bookings.

This enhancement improves the traveller experience by ensuring smoother, more personalized rail bookings.

To align with new SNCF requirements, we’ve enhanced the way rail offers are presented during the booking process, ensuring travellers receive clearer and more complete information. The cart now displays full details of the selected SNCF offer, including the rail operator name and the complete offer description in text form (no images required). These updates help travellers better understand their fare options and avoid confusion, especially when comparing multiple rail services.

Now:
search:

cart:

We’ve adjusted the seat map to accurately reflect pricing for Flex fare bookings. Previously, free seats included in the Flex fare were incorrectly displayed as chargeable, causing confusion and support issues. The update ensures these seats are now either unmarked as chargeable or explicitly shown as €0.

This change eliminates ambiguity between fare-included and extra-cost seat selections, improving clarity for users, TMCs, and support teams.

Now:

To improve accuracy and reduce confusion for users booking cars using Delivery & Collection (DEL&COL), we’ve updated how the information is displayed in email confirmations and vouchers.

What’s changed?

• Email confirmation: Now shows the DEL&COL information instead of the nearest rental station information. After the change the rental station is no longer displayed.
• Booking voucher: Clearly displays the DEL&COL information, replacing any reference to the rental station.
• Provider consistency: This improvement is applied across all supported providers, ensuring uniform communication regardless of the supplier.

These changes ensure that travellers receive accurate pickup and drop-off location details throughout their journey documentation, helping prevent confusion and ensuring a smoother car rental experience.