Product Knowledge
/
/
Is there a ticketing tool for opening and tracking incidents? How are incidents prioritized?
Yes, we have a robust ticketing system in place for opening and tracking incidents. Incidents are prioritized based on defined severity levels, taking into account factors like the impact on data or features and the number of affected users. The severity level determines the response process, ranging from immediate action for critical issues to standard procedures for smaller incidents.
Copyright © Goelett by S4BT | All Rights Reserved
Request a personalized demo to unlock the potential of seamless booking with Goelett.
Explore how our online booking solution can enhance travel management at your company.
Please note: this form is not intended for travel support inquiries.
If you need help with an existing booking, please contact your travel manager or agency.
You can find their contact details by clicking on your initials in the main dashboard and selecting “Agency contact information.”
