We’ve enhanced the experience around on request hotel and car bookings to provide app users with better clarity and reduce confusion when a booking isn’t instantly confirmed.
Now:
- Clearer status updates: you can now see more informative messages in the app, including an explanation of what “on request” means and when you can expect a response from the hotel or rental company.
- Voucher logic: Hotel vouchers for on request bookings are no longer shown until the reservation is officially confirmed, preventing premature use or assumptions of confirmation.
These changes help set clear expectations and support smoother communication between travellers and providers.
Example:
