- Improved Multipax Handling: We’ve streamlined cancellation and refund processes to ensure all passengers on a reservation receive their full refunds, eliminating issues with incomplete reimbursements.
- Standardized Booking Statuses: We’ve ensured booking statuses are consistent between our system and external providers like Eurostar and Trainline. This resolves issues where bookings canceled in our tool weren’t correctly updated with our partners.
- Better Booking and Cancellation Processes: We’ve fixed errors that prevented bookings from being finalized and improved ticket cancellation processes for flawless operation.
- Fixed Ouigo Ticket Handling: We’ve resolved issues with ticket delivery for bookings that included Ouigo segments, ensuring tickets are now sent to customers without any problems.
- Partial Refund Enhancements (PAO): A bug that incorrectly cancelled the entire reservation instead of just the selected segments has been fixed, allowing for accurate partial refund management.
