Selected Product: Mobile

A new native card layout has been implemented for rail search in the mobile app, streamlining the booking experience in on-the-go conditions. The updated interface is optimized for speed, clarity, and minimal input effort, enabling bookers to plan train journeys quickly and intuitively, even in crowded or low-connectivity environments. 

With this new view, users can now: 

• See a list of preferred train stations for quicker selection, 

• Use an improved calendar with clear To/Return date indicators and visible time slots, 

• Apply additional filters, such as travel class or accessibility options. 

Additionally, contextual search messages are now supported, allowing users to receive real-time updates (e.g. delays, disruptions) directly within the search experience. 

This enhancement significantly improves mobile usability and can contribute to higher rail booking completion rates.

This release introduces a significant upgrade to the Goelett mobile app user experience for rail travel, enhancing convenience and control over the rail tickets. By this new functionality, access and managing rail tickets directly within the app is easier than ever, thanks to the following updates.

• Easily access a variety of digital ticket formats, including:
  • Downloadable PDF tickets
  • QR codes (automatically stored for offline use)
  • Information if a ticket was sent to the traveler’s e-mail directly
• Atoc Kiosk ticket support:

For bookings requiring Atoc kiosk ticket collection, a clear reference code will be displayed within the Rail Card. This code can be used to retrieve your tickets at the designated kiosk at the station.

• Enhanced offline access:

QR codes and Atoc kiosk ticket collection reference codes are automatically stored for offline access, ensuring you can access your ticket information even without an internet connection.

Additionally for Eurostar users crossing UK border, there is new notice enablement:

• A prominent yellow warning will be displayed for upcoming Eurostar journeys booked through channels other than Trainline.
• This warning alerts travelers that they are required to provide their passport details to Eurostar directly to ensure their travel documents are issued correctly.

These new features have been carefully designed for clarity and ease of use, with clear action buttons and relevant ticket information prominently displayed in the app.

Thanks to the contextual Information, Goelett app intelligently determines the appropriate ticket format for each booking and displays the relevant information accordingly.

This update empowers users to manage their rail travel more efficiently and conveniently. With a variety of digital ticket formats, intuitive design, and enhanced offline functionality, users can now travel with greater confidence and more sustainably without any need for physical tickets, even if they are out of internet on the trip.

We’re excited to announce the launch of the rail card in the Goelett mobile app (MVP version). This new feature provides a convenient and informative way to view train reservations directly within the app.

Here’s the list of items available in this initial release: Access detailed information for all confirmed train reservations, including: trip name, segment details (departure/arrival times and dates, class services, stations, train logos), trip costs, travel policy compliance, cancellation policy, PNR and confirmation number (if available), terms & conditions (potentially with links to carrier websites), CO2 emissions for the journey, and more.

Current limitations:

• Limited access: Currently, Rail Cards are only accessible from the Traveler’s trip view. Approvals list functionality is coming soon.
• Web view for specific actions: For now, opening reservations directly from notifications or similar booking links triggers a web view experience. Native functionality for these actions is under development.
• Tickets not yet available: Viewing tickets within the Rail Card is not included in the MVP. We’re working on integrating this functionality shortly after launch.

Additional notes:

• The Rail Card displays information in both English and French.
• We offer “Show old view” functionality for users familiar with the previous reservation interface.
• This is the initial version. We’ll continue to develop and improve the Rail Card based on users’ feedback.